1. General provisions

Return policy is an integral part of the General Business Conditions (the “Terms”) and the seller describes the procedure, how to approach in handling complaints acquired by the seller.

The buyer, who may be an entrepreneur or a consumer, is required to meet with the Return Policy and General Terms and Conditions before ordering goods. At the same time the buyer acknowledges that the seller is obliged to provide the necessary assistance needed for the complaint, otherwise the deadline adequately extend the time within which the buyer has not requested assistance.

Concluding the contract and receive the goods from the seller, the buyer consents to the Return Policy. The definitions contained in this Return Policy shall take precedence over the definitions in the GTC. If this Return Policy does not define the term, it is understood in the sense in which it is defined in the GTC. If it is not defined there, shall be understood in the sense in which he uses valid and effective legislation.

Receipt of goods by entrepreneurs is the time of its delivery to the buyer or the seller respectively the first carrier. If the buyer is a consumer, the moment of acceptance by the consumer or the seller is respectively acceptance by the carrier.

  1. Warranty period
    1. General provisions

As proof of warranty by The seller purchased proof of purchase (invoice) for each quantity as proof of warranty giving the law of that all the necessary data for the application of safeguards (in particular, the name of the product, the length of warranty, price, quantity, serial number).

At the express request of the vendor to provide a guarantee in writing (warranty). By default, however, if it allows the nature of the matter, the seller issued instead of warranty card the proof of purchase things containing values to the buyer.

    1. Period for a claim of defective performance

The warranty period begins on the date of acceptance in principle by the buyer.

The warranty period is:

• 24 months for a new product if a special law does not provide for a longer period.

For the buyer an entrepreneur can be a time limit for exercising the right of defective performance different, if it is for a given type of goods specifically mentioned, thus the adduced period shall prevail. The length of the warranty period is always indicated in the warranty. The warranty period is composed of the statutory period (24 months) and possibly extended warranty. The warranty period is further extended by the period during which the goods was in the complaint. The rights from liability for defects of the goods for which the warranty period is valid, is extinguished if it is not exercised, if it was not alleged in the warranty period.

If the buyer is a consumer within the legal warranty claims are governed by the Act No. 40/1964 Coll., The Civil Code and the Law no. 250/2007 Z.z, consumer protection laws both in force and effect, as amended, subject to refinements in the Return Policy. The extension shall be governed exclusively by this complaint Return Policy.

  1. Warranty conditions

3.1. Check the goods on receipt

A buyer who is not a consumer is required, to the buyer who is a consumer is recommended to check the delivery immediately together with the carrier status of the consignment (number of packages, the integrity of tapes, boxes damage) according to the enclosed packing slip. The buyer is entitled to refuse acceptance of the consignment which is not in conformity with the contract, except that it is the consignment, incomplete or damaged. If such a damaged shipment from the carrier the buyer takes over, it is necessary to describe the damage in the handover protocol carrier.

Incomplete or damaged consignment must be immediately notified by e-mail on e-mail address of the buyer, referred to the website of the seller, rather to the carrier claims record and report this without delay, send a fax, e-mail or post to the seller. Additional incompleteness or external damage to the shipment does not relieve the buyer the right matter to advertise, but give the seller the opportunity to demonstrate that it is not a contradiction with the contract.

3.2. Lodging a complaint

Place for lodging a complaint is Orava Trade Ltd. Matúškova 1, Dolny Kubin, SK.

The buyer may claim for defective goods sent to transport services operating address of the seller. Merchandise should be carefully secured to avoid during transport to the damage, the package should be marked clearly as “Claims” and include: defective goods (including all accessories), it is recommended to attach a copy of proof of purchase, a detailed description of the error and appropriate contact information buyer (especially the return address and tel. number). Without the above at preventing identification of the origin of goods is disabled. This procedure is recommended by both the buyer and the consumer, unless it proves a fact does not prove otherwise indicated. We also recommend choosing the desired method of complaint.

A buyer who is not a consumer proves the validity of the warranty by presenting proof of purchase, if the goods claimed in the past, also demonstrates a proof of claim. On the delivery note (or shopping Complaint document) must be the same serial number as the claimed product (if the product has a serial number). This procedure is also recommended buyer who is a consumer, unless it proves a fact does not prove otherwise indicated.

3.3. The guarantee

Warranty does not cover defects caused by improper use of the purchased equipment, nor to any damages incurred as a consequence, if such use is not common and yet not be ruled out in the attached instructions for use. Further, the warranty does not cover defects caused by poor service, inexpert or inappropriate treatment, use of which is contrary to the user’s manual or impairing the effects of surges in the grid (ex. Flash) with the exception of the usual deviations.

The buyer is aware that if he fails to deliver the claimed goods including all accessories delivered, the buyer in the event of termination of the contract the buyer will be refunded the purchase price less the cost of undelivered accessories.

Violation of the protective seals, informative labels and serial numbers, the buyer runs the risk of rejection of the complaint, unless damage occurs in normal use. Seals and serial numbers are an integral part of the product and do not limit the right customer product use and manipulate it fully to what it is consigned.

Further, the warranty does not cover damage caused (if such activity is not usual activity while not prohibited in the attached instructions for use):

  1. mechanical damage of goods,
  2. electrical surges (visibly burned components or circuit boards) with the exception of the usual deviations
  3. use of goods under conditions that do not correspond to their temperature, dust, humidity, chemical and mechanical effects of the environment that is directly reseller or manufacturer-specified,
  4. improper installation, handling, operation, or failure to care for goods,
  5. goods have been damaged to excessive load or use contrary to the conditions specified in the documentation or the general principles
  6. transferring or any unauthorized modifications to the parameters
  7. goods which have been edited to customers (painting, bending etc.) if the error occurred as a result of this adjustment,
  8. Products damaged by natural disasters or force majeure
  9. The use of incorrect or non-Xerox supplies, or for any damages incurred as a consequence, unless such use is not common and yet not be ruled out in the attached instructions for use.

These restrictions do not apply if the goods have characteristics that are inconsistent with the above conditions, the buyer and seller expressly agreed and declared by the seller, or can be expected from the advertising done the usual way or use of the goods.

3.4. Diagnostician

Goods sent to the claim will be tested only on the error referred to by the buyer (the complaint form in the enclosed letter describing the error). For the vulnerability suggest writing form, which also means electronic communication.

If the claim is rejected, the buyer takes note that the seller is entitled to make a new invoice to the buyer the costs of diagnostic errors and transport according to the price list of the authorized service center.

3.5. Rejection of the claim for destruction of goods

The seller has the right to refuse acceptance of goods to the complaint in cases where the claimed goods and / or its parts are contaminated or do not meet the basic prerequisites for hygienically safe delivery of goods to the Complaint procedure.

  1. Method of complaint

4.1. If the buyer is a consumer

If the goods on receipt by the buyer is not in conformity with the contract (hereinafter referred to as “conflict with the contract”), the buyer has the right to the seller free of charge and without undue delay, said the state corresponding purchase contract, according to requirements by exchanging the buyer, or a repair. If this method is not possible, the buyer may request a reasonable discount from the price of things or withdraw from the contract. This does not apply if the buyer before the takeover matters concerning conflict with the contract knew or conflict with the contract itself caused. Conflict with the contract which becomes apparent within six months after receiving the case shall be deemed to have inconsistency in its takeover, if it does not contradict the nature of the case or unless proven otherwise.

Coincidentally with the purchase agreement, in particular, means that the sold thing has the quality and performance of a contract required, the seller, the manufacturer or his representative described, or on the basis conducting advertising expected or quality and performance for the case of a type common that satisfies the requirements of law regulations is in fact responding amount, measure or weight and corresponds to the purpose that the seller use for things out or for that matter normally used.

If the buyer is a consumer, it is depending on the nature of the error in the application of a legal guarantee of the following rights:

• If it is the removable defect, the right to free, proper and timely removal of defects, replacement of the defective goods or defective part, unless this is due to the nature of errors is disproportionate. If this method is not possible, he has the right to a reasonable discount on the purchase price or withdrawal from the contract,

• If the foul is irreparable to the proper use of goods, replacement of the defective goods or termination of the purchase agreement, the same rights consumers is the case, although the avoidable mistakes, but if a buyer cannot for the repeated occurrence of the error after repair or for a greater number of errors thing proper use. For repeated occurrence of the error is considered particularly if the same bug preventing proper use, which was under warranty for at least twice to remove, occurs again. A bigger number of errors mean if the thing has at the same time at least three defects preventing its proper use.

• In case of other irremovable defects and does not require the consumer exchange things, has the right to a reasonable discount on the purchase price or withdraw from the contract.

The buyer will make the choice method of complaint. The seller will make sure the buyer for unsuitability elections and he proposes the appropriate way (especially if the buyer requires a way of relating to the correctable error, but the seller finds that there is an error irreparable). If the consumer chooses the method of complaint provided by the seller within a reasonable time, the seller chooses him.

For discounts cannot be later advertise goods for error under which the discount granted.

If the buyer is a consumer, the seller decides about the complaint immediately, in complicated cases until three working days. This period does not include time appropriate to the type of product or services required for expert assessment errors. Claims, including the removal of defects the seller responds without undue delay, within 30 days from the date of the claim. A period of 30 days can be extended upon submission of a complaint after consultation with the customer – such extension shall be indefinite or unreasonably long. After this period, it is considered that the fault of things actually existed, and the consumer has the same rights as if it was a mistake that cannot be removed. This deadline is not binding to the buyer, who is an entrepreneur and thus its relationship with the seller governed by the Commercial Code.

Seller will give to the purchaser consumer a written confirmation of when the claim was raised, what is the content of what way the complaint is required, and it immediately by e-mail of the claim (in the case of personal application is forwarded immediately); further confirmation of the date and method of complaint, including a confirmation of repair design, and duration of complaint or justify the refusal of the claim.

The buyer is entitled to reimbursement of necessary costs (in particular postage to pay when sending the claimed goods) incurred in connection with the implementation of the right of rights from liability for defects (we apply no later than 30 days after the settlement of the claim – the legal limit is not affected) and they have been spent efficiently and effectively. In case of cancellation due to an error case, the consumer is also entitled to reimbursement of this withdrawal.

4.2. If the buyer is an entrepreneur

If this is an error, which can be removed, the goods will be repaired. Unless maybe fix bugs and nature not hinder the normal use, it can be seller and the buyer agrees to a reasonable discount on the price of goods. For discounts cannot be later this error advertising.

If it is a mistake that cannot be removed and which prevents the matter can be properly used as a thing without error, the seller is entitled to replace defective goods for goods with the same or similar performance or issue a credit note.

If the buyer is an entrepreneur, the seller undertakes to decide on the complaint within a period of 40 days from the date of the claim. This decision will be informed to the buyer entrepreneur contact e-mail.

4.3. Common provisions

After having been justified complaint the warranty period is extended by the duration of the claim. In the case of unjustified complaints, the warranty period is not extended. If the claim of goods in legal warranty provided with goods in exchange for new warranty period begins to run again from the date of the complaint. The duration of the complaint shall be calculated from the day following the submission of a complaint to the date of the complaint, i.e. the time it was the buyer must take over the thing.

The customer is informed about the appointment by e-mail, which he has given for buying.

The seller notifies after a complaint to the buyer to terminate a complaint by phone, SMS or e-mail. If the item is sent to the shipping service equipment will be automatically sent to the buyer’s address.

If answer claimed goods within one month of the expiry of the time it should be a complaint made and if performed later than one month after notification of its execution (i.e., generally within 60 days of the date of the claim), the seller is entitled to charge in expenses claims the amount of storage for € 0.5 per day.

When handing over settlement of the claim the buyer must submit evidence on which the case was taken to the complaint and must prove his identity card or valid passport.

  1. The validity of the return policy

This Return Policy is effective from 01.11.2016 and will invalidate the previous Return Policies. This Return Policy is available at the registered office of the seller.

Return policy