1. Operating time

Orders via the internet e-mail or phone:

Opening hours: 8:00 a.m. to 4:00 p.m. – operation in Dolny Kubin

In case of failure of the information system or force majeure, the seller is not liable fo breaking of operating time.

  1. Basic provisions


Listed GTC govern the relations between the parties to a contract, i.e. one side, the company Orava Trade s.r.o., ID: 36411264, Matuskova 1, Dolny Kubin, as a seller (the “seller”) and on the other side, the buyer, who can be a consumer (the “buyer”).

The buyer may be an individual – consumer or juridical person- entrepreneur.

The consumer is a physical entity who is concluding and performing the contract, does not act as part of its business or other enterprise activities.

Legal relationships with the consumer and the seller expressly regulated by these Terms and Conditions are governed by the relevant provisions of the Act. No. 40/1964 Coll, the Civil Code and related regulations.

Entrepreneur means:

  • A person registered in the Commercial Register
  • A person who does business based on the trade permission
  • A person who does business based on other than trade permission pursuant to special regulations
  • A person who carries out agricultural production and is registered pursuant to a special regulation

Entrepreneur also for the purpose of the GTC is a person, who acts in accordance with the preceding sentence as part of his enterprise activities. If the buyer adduces its identification number (ID), then notes that for him, the rules set out in the GTC for entrepreneur.


Legal relations of the seller and the buyer, who is an entrepreneur, not expressly regulated by these Terms and Conditions or contract between the seller and the buyer shall be governed by the relevant provisions of the Act. No. 513/1991 Coll,. The Commercial Code subsequently amended and regulated regulations. In case of any differences between the GTC and individual contract, the contract has precedence.


The buyer confirms that he is aware of these Terms and Conditions by making an order, (they include the Complaints Procedure), the terms of ordered services and/or provision of license rights and that agrees with them, in as applicable at the time of submitting the order.


The buyer is aware that his purchase of products that are in the business offer of the seller, there are no rights to use registered trademarks, trade names, company logos or patents of seller or other companies unless in a particular case of specific contractual provisions.

  1. Contract of the sale
    1. Conclusion of contract of sale

If the buyer is a consumer proposal, to conclude a purchase contract is the location of the goods offered by the seller on the site, there is a purchase agreement placing an order of buyer and consumer adoption order by the seller. The acceptance of the seller shall immediately confirm to the buyer via informative e-mail to the specified e-mail at inception of the contract; however, this certificate has no effect. The buyer will also find a link to the actual wording of the GBC and complaints procedure of the seller. The accrued contract (including the agreed price) can be modified or repealed only by agreement of both sides or on the basis of legal reasons. For an exception to this procedure, see Section VI. Ordering.

If the buyer is an entrepreneur, a proposal to conclude the contract of sale order submitted by the buyer entrepreneurs and the purchase agreement is concluded the moment of delivery of the binding consent of the seller to the buyer entrepreneur with his proposal. For any errors in the data transferred Seller is not responsible. Contract is concluded in the Slovak language or in English.

Concluded contract is archived by the seller for at least five years after its conclusion, no longer than a period of time under the relevant legislation for the purpose of its successful performance and it is not open to non-participating third parties. Information about individual technical steps leading to the conclusion of the contract is clear of these terms and conditions, where this process is clearly described. The buyer has the option to check orders or to repair it before he will send it. These GTC are available for individual vendor portals and so facilitate their archiving and reproduction of the buyer.

If the services are ordered by the buyer-consumer, then this agrees with the fact that he has been provided before the expiry of the statutory period for abandonment of contract.

    1. Delivery of the purchased

By the contract of purchase the seller commits to the buyer that he will hand over the matter that is the subject of purchase, and allows him to acquire the title / license to it, and the buyer undertakes to take over the case and pay the purchase price.

The seller reserves the ownership to the matter, and therefore the buyer becomes the owner only after full payment of the purchase price. Purchaser will give the matter, and the document to the seller which relates to the matter, and will enable the purchaser acquires title to the matters / license in accordance with the agreement.

The seller fulfills its obligation to hand over the matter to the buyer, if he will allow him to dispose with the matter on the place of performance and timely notifies him.

If the seller has the matter to send, forwards the matter to the purchaser – the entrepreneur by submitting the first carrier for transmission to the buyer and allow the buyer to exercise rights under the contract of carriage against the carrier, the seller over to the purchaser – consumer only when the carrier will submit the matter to him.

The seller handed over to the purchaser the subject of purchased in amount, quality and design which he agreed.

If it is not agreed as a matter should be wrapped, the seller will wrap the matter by custom; if there are not any customs, then that necessary to preserve the case and its protection. In the same way, the seller procures the matter for transport.

Buyer expressly agreed that instructions for its use do not have to be delivered in Slovak language to the purchased product.

    1. Personal details

The seller declares that all personal details of the buyer is confidential and will only be used for the realization of the contract with the buyer and vendor marketing campaigns and not otherwise disclosed to third persons, etc. with the exception of situations related to the distribution or payment contact regarding the ordered goods (notice the name, account number and address supplied). The seller will always act the buyer would not lose his or her rights, notably the right to human dignity, and also ensures the protection against unauthorized interference to his private and personal life of the details subject.

Personal details that are voluntarily provided by the buyer and the seller without the pressure to conform to the orders and vendor marketing campaigns are collected, processed and stored in accordance with the laws of the Slovak Republic, particularly with Act. Coll., 122/2013 on the protection of personal details in the valid and effective version. The buyer gives the seller his consent to the collection and processing of personal details for the purpose of satisfying the subject concluded the sales contract and use for marketing purposes seller (mainly for sending commercial messages), and that until a written statement of disagreement with this treatment sent to the address of the seller. For written consent is also in this case considered an electronic means, especially via e-mail or contact form on the website of the seller. The buyer has the right to access his personal details and the right of rectification (quoting the contact form including the right to request clarification and the removal of the defective condition and other legal rights to these details.

The conditions of the processing of personal details and specifying your personal details are in accordance with the applicable legislation SR and the buyer agreed with its processing.

Within the complaint procedure is required from the customer the following information: name, surname, address, telephone number, e-mail and signature or digital signature. All the personal details are processed exclusively for the purpose needed for the complaint and in accordance with the Act. 1222013 Coll., about personal details protection, in the valid and effective version.

The buyer has the right to access his personal details and the right to have it rectified, including the right to request clarification and removal of defective status and other legal rights to these details.

The seller may continue in giving approval from incorporating so. “Cookies” in order to facilitate the provision of information society services, in accordance with the provisions of Directive 95/46 / EC on the purpose of “cookies” and similar tools, and ensures that users are aware of information that are stored in the terminal equipment they use, the seller will appoint the individual conditions for this purpose to use “cookies.” Users have the option of refusing to “cookies” or similar tools were stored in their terminal equipment, for example. That he will run in his browser, private browsing functionality.

The seller reserves the privilege to refuse an order (from the crime prevention and mitigations) which was created by the buyer from the blocked IP address, in case that this IP address is on the so-called blacklist. In case of problems with the order, the buyer can contact the seller by email, by phone or by the form on the website.

  1. Prices


All prices are negotiable. Prices in online e-shop are always current and valid without VAT, which the consumer has to pay for the acquisition of goods; it does not cover the costs of any transport and so on, which are offered only at the stage so-called shopping cart and their amount depends on the choice of the buyer.


Sale prices are valid while until sales of their stocks at by introducing the amount of pieces for a determined period of time.


Price in e-shop is the price of goods without taking account of the total possible bonus, marketing campaigns to promote the sale and other skincare specialist for its operated e-shop.

  1. Ordering


The buyer gets the goods at the price applicable at the time of ordering. The buyer consumer has the opportunity to familiarize with the total price before making the order including VAT and all other charges such as the cost of transport. This price shall be specified in the order and in a report acknowledging receipt of goods orders. The buyer consumer has the opportunity to familiarize with the fact how long the offer or the price remains valid before making the order.

It is possible to order in the following ways: electronically in e-shop or by email.


The buyer acknowledges that there may be cases where there will not be an agreement between the buyer and the seller, especially in cases where the buyer orders goods at the price published in error due to malfunction of the internal information system vendor. In this case, the seller has to inform the buyer about this fact. The seller reserves the right to declare null and void the purchase contract closed when there was a misuse of personal details, misuse of credit card, etc., or because of the intervention of an administrative or judicial authority of such a procedure the buyer will be informed.

The buyer acknowledges that in those cases purchase agreement cannot validly arise.

  1. Withdrawal
    1. Withdrawal of buyer who is a consumer

Pursuant to § 7 of the Act on Consumer Protection in the sale of goods or services under a contract concluded at a distance contract or an off-premises vendor and amending certain laws (Act no. 102/2014 Coll.), the buyer has the right to entitle to of this contract without giving any reason within 14 calendar days of receipt of goods or after the conclusion of a service, and it is essential that within that period sent a letter of withdrawal to the seller. This right has also the buyer if the goods ordered over the Internet picked up personally at the premises dispenser places seller.

For guidance on the application of the consumer’s right to withdraw from the contract together with the form of cancellation can be viewed here.

Withdrawal and the good should be addressed to the seller by mail or post.

The purchaser consumer should return the good within 14 days from the date of withdrawal, with complete documentation, undamaged, clean, preferably including the original packaging, in the conditions and values in which they took over the goods. In case of withdrawal, which is being purchased equipment with fuel tanks, must be at the time of transfer to the purchaser empty. If the goods is returned incomplete or damaged, the seller may require the buyer for an amount corresponding to the loss in value (in accordance with § 10 paragraph (4) of the Law on consumer protection when selling goods or services on the basis of the distance contract or agreement concluded off-premises vendor and amending certain laws.).

Money for the returned goods will be returned to the buyer consumer within 14 days of receipt of notice about withdrawal from the contract.

Except where the withdrawal expressly agreed, the consumer is unable to withdraw from contracts:

  1. the provision of services if performance has begun, with the express consent of the consumer and the consumer said that he was well informed about the expression of consent loses his right of withdrawal after full disclosure of service, and if there is a full service provided,
  2. sale of goods or services whose price depends on fluctuations in the financial market that the seller cannot influence and that may take place during the period for withdrawal,
  3. sale of goods made to the specific requirements of the consumer, custom orders or goods intended for one particular consumer
  1. carrying out urgent repairs or maintenance for which the consumer has expressly requested the seller; it does not apply to service contracts and contracts involving the sale of goods other than replacement parts necessary to perform repairs or maintenance, if they were concluded during a visit by the seller to the consumer and the consumer has not ordered those goods or services in advance.

If the buyer decides to withdraw within that period, we are recommended to further expedite the resignation of goods delivered to the address of the seller along with an accompanying letter with the possible reason for withdrawal from the contract (not required), with the number of purchase document and the number indicated bank account or giving whether the amount will be paid in cash or whether it will be pumped for the next purchase.

The consumer acknowledges that if he withdraws from the contract, he will bear the cost of returning goods to the seller, and if he withdraws from the distance contract, which is not possible to return by post because of its nature.

The buyer acknowledges that if the goods provided gifts, a donation contract between the buyer and the seller concluded with a condition that if there enjoy the right to cancel the contract, donation contract expires and the buyer is required along with the returned goods back with him related given gifts. In case that these are not returned, these values will be perceived as unjust enrichment of the buyer. Upon termination of the donation contract does not terminate the purchase agreement and contracts are evaluated from this perspective alone.

When all the above conditions for returning goods will be paid to the buyer is entitled to reimbursement of sums of returning the goods to be returned to the buyer within 14 days of termination. When you will not adduce account number, the sum of the same date is automatically ready for utilization by an additional purchase or pickup cash on presentation of original credit note, which is promptly resolved after withdrawal from the purchase contract sent to the customer.

Withdrawal buyer who is an entrepreneur:

If the buyer is an entrepreneur, it may be offered alternative purchaser withdraw from the contract, depending on the condition of returned goods, guarantee for lost and the price of the returned goods. State of the goods is assessed by the seller. In case of disagreement terms acceptable to both parties the goods will be returned at the expense of the seller back. The seller is entitled to charge the buyer any additional costs incurred.

When issuing a credit note may be after the buyer (as consumers and businesses) required ID card in order to protect the property rights of the buyer. By submitting OP Buyer agrees to the processing of personal data under item II. (In law Coll., 122/2013 on protection of personal data).

In order to protect the rights of the buyer, if the buyer is a legal entity and will be refunded through the reimbursement of a credit memo directly to the store, the relevant amount is paid only to persons authorized to act on behalf of the legal person, i.e. statutory body or a person who has demonstrated a certified power of attorney.

  1. Terms of payment


The seller accepts the following payment terms:

  1. Cash payment to € 5,000 on receipt of goods on fuel spot
  2. Payment in advance by bank transfer,
  3. payment through POS terminals on receipt of goods on fuel spot (by credit card)
  4. payment through internet bank (credit card on-line), whereby the bank will automatically remember the purchaser entered credit card details for future payments to the buyer,
  5. on delivery on delivery (cash from a customer takes the carrier)
  6. payment on invoice with a maturity (only when the conditions of the buyer are fulfilled)

Goods remain until full payment and acceptance of the property of the seller, but the risk of damage to things going through taking over the buyer.

Billing information of the buyer cannot be changed retrospectively after submitting your order.

  1. Terms of Delivery

9.1.Delivery methods

The seller provides or communicates the following methods of delivery:

• Personal collection

• sending by shipping service

• sent by post to the address or directly to the post office

The various methods are offered subject to availability of individual services and with regard to capacity and coasting possibilities. In the case of force majeure or failure of the information system vendor shall not be liable for delay in delivery of goods.

All methods of transport offered by their current conditions and prices can be found here.

9.2. Other conditions

In case of lift of the order, which was paid in advance via the Internet, the seller or contractor require production of identity card (card or passport), and in order to prevent formation damage and prevent legalization of proceeds from crime. If the buyer is a legal entity, handing a credit note or refund will be allowed only to the statutory body of the legal entity or person that is evidenced by a certified power of attorney. Without presentation of any of these documents, the seller or its contractual partners reject the goods issue. The buyer who is an entrepreneur, is obliged (buyer who is a consumer, this procedure is recommended) to immediately check the delivery status with the carrier consignment (number of packages, integrity of the tape with company logo, damaged box) according to the enclosed packing slip. The buyer is entitled to refuse acceptance of the consignment which is not in conformity with the contract of sale that the consignment is for example incomplete or damaged. If such a damaged shipment from the carrier the buyer takes over, it is necessary to describe the damage in the handover protocol carrier. Incomplete or damaged consignment must be immediately notified by e-mail to the seller, rather with the carrier claims record and report this without delay, send e-mail or post to the seller. Additional incompleteness or external damage to the shipment does not relieve the buyer the right thing to advertise, but give the seller the opportunity to demonstrate that it is not a contradiction with the contract.

  1. Warranty conditions

Warranty conditions for goods shall be governed by the Complaint vendor regulations and applicable laws of the Slovak Republic. Warranty card serves as proof of purchase.

  1. Final provisions

Any disputes between the buyer and the seller can be also addressed out of court. In this case, the buyer – the consumer can contact the dispute resolution entity which is for example, the Slovak Trade Inspection. The seller encourages to the buyer contact the seller to resolve the emergency situation before it will come to an amicable solution to the dispute.

These Terms and Conditions are valid and effective from 01.11.2016. The seller reserves the right to change these general terms and conditions without notice.

General Terms and Conditions